Welcome to Norax’s Shipping Policy. We strive to ensure a seamless shopping experience for our valued customers. Here’s an improved version of our Shipping Policy:

Shipping Timeframes

Our packages are dispatched from reputable partners and manufacturers located in the United Kingdom. We offer the following shipping option:

Standard Shipping: You can expect your order to arrive within approximately 2-4 business days.

Please keep in mind that shipping times are estimated and may vary depending on your country’s location, the efficiency of your local postal office, and customs procedures.

Customs and Additional Charges

It’s essential to be aware that you may be responsible for any customs taxes or charges imposed by your government or local post office.

Delivery Process

We take great care to deliver your order to the address you provide accurately. Once the product reaches your destination country, your local postal office will handle the final delivery. If any issues arise after the product’s arrival in your destination country, kindly contact your local postal office for assistance.

Multiple Shipments

To optimize shipping and ensure the fastest delivery times, your order may be shipped in multiple shipments. This approach allows us to maintain efficient and prompt service.

Import Duties and Taxes

By placing an order, you authorize Norax to act as your agent for importing the goods, and you agree that Norax may delegate this responsibility to a subcontractor if needed. Import duties and taxes will be your responsibility, in addition to the purchase price of the goods.

Returned Packages

If a package is returned through no fault of ours, you have two options:

• Reshipment: You can request the package to be resent to you, with the associated shipping costs to be covered by you.
• Refund: In cases of returned packages not due to an error on our part, we will issue a full refund, with only the shipping costs incurred by us deducted.

Trackable Shipping and Insurance

For items valued at over $75, we recommend considering trackable shipping services or purchasing shipping insurance. Please note that without these precautions, we cannot guarantee the receipt of your returned item.

We appreciate your trust in Norax, and we are committed to delivering your order in a timely and efficient manner. If you have any questions or require further assistance, please don’t hesitate to contact us.